Frequently Asked Questions

Welcome! We’ve put together answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us—we’re always happy to help!

1. What makes Augusta Housekeeping different from other cleaning companies?

We’re not just another cleaning service, we are a family run business that truly cares. With over 20 years of experience, we’ve perfected the art of reliable, detail-oriented cleaning. We also give back to our community with free cleanings for nonprofits and families in need, because we believe a clean home brings peace and joy.

2. Are your products safe for kids and pets?

Yes, absolutely! We use biodegradable, eco-friendly products that are gentle on little ones and furry friends. You can relax knowing your home will sparkle without harsh chemicals lingering in the air or on surfaces. Safe, fresh, and worry-free!

3. How do you price your services?​

​Our pricing is simple and transparent. We consider the size of your home or office, the type of service you need (regular, deep, or specialty cleaning), and how much TLC the space requires. No hidden fees—just honest quotes that reflect the value of consistent, high-quality care.

4. Do I need to be home during the cleaning?

​Not at all—most of our clients love coming home to the surprise of a freshly cleaned house! Many provide us with a key or code for entry, but you’re also welcome to be home if you prefer. We’ll work around your comfort level.

5. What if I’m not satisfied with a cleaning?

We stand behind our work 100%. If something was missed or not up to your expectations, let us know within 24 hours and we’ll come back to make it right. Your happiness matters to us, and we want every clean to leave you smiling.

6. Do you bring your own supplies and equipment?

Yes! We arrive fully stocked with professional tools and eco-friendly cleaning solutions. From high-quality vacuums to safe, effective products, we bring everything needed to make your home shine. Have a favorite product? Just let us know—we’re happy to customize.

7. Are your cleaners background-checked and trained?​

Definitely. Every member of our team is carefully screened, trained in our detail-focused methods, and supported to grow in their role. We care about their families, too, because happy employees create happy customers.

8. How often should I schedule cleaning?

That depends on your lifestyle! Many families enjoy weekly or biweekly cleanings to keep life stress-free, while others choose monthly touch-ups. We’ll help you find the rhythm that keeps your space fresh without stretching your schedule or budget.

9. Do you offer one-time or special cleaning services?

Yes—we do it all! From deep cleans and move-in/move-outs to post-construction and special occasion prep, we’ve got you covered. Think of us as your go-to team whenever your home or office needs extra love.

10. Do you support the local community?

We sure do! Serving Augusta isn’t just our business—it’s our heart. We regularly donate cleanings for nonprofits and individuals going through tough times. When you choose us, you’re also helping us lift up others right here in our community.